Frequently asked questions
How long will my order take to be dispatched?
All of our made-to-order pieces are lovingly prepared just for you. Please allow up to 10 working days for your order to be made and dispatched. During the busy Christmas period, this may increase to 14 working days.
How long does shipping take?
Shipping times depend on your location and the delivery method selected at checkout. Our estimated delivery times are:
- UK: 1–3 working days
- Europe: 5–10 working days
- Rest of the world: 7–10 working days
Please note that these estimates begin once your order has been dispatched and do not include processing times. International deliveries may also be subject to customs delays.
Why does my cowhide leather look different from the photos?
That's the beauty of genuine leather! Our premium cowhide leather naturally varies in colour, texture, grain and markings, meaning no two pieces will ever be exactly alike.